What’s New in Museums
Kickstarting Visitor Experience Training
Visitors’ touchpoints with the museum include everything from reading a social media post, to finding fully stocked supplies in the bathrooms, to hearing “thanks for coming to play today” on their way out the door, so developing a visitor experience mindset is important for all staff, regardless of position description.
Making Your Visitor Your #1 Priority
Ultimately a new children’s museum will be judged by what its visitors experience, what they perceive, and what they share with others. Community-wide assessment of a new children’s museum’s success comes out of the perceptions of those who visit and even those who hear about it secondhand.